FAQs / Care Info

Thank you for visiting our shop! All items are hand-finished by Open Window Crafts in Hawkes Bay, New Zealand. We hope you find the following information helpful ♥

• Care Instructions •

  • Clean your items with a soft, damp cloth only. You may use warm soapy water, but please note that these items are not dishwasher safe. Avoid submerging them in water for extended periods, as resin is not waterproof.
  • Do not bend or break your items, and avoid excessive exposure to UV/sunlight. Excessive heat may cause your items to become soft or bendy. In most cases, you can gently reshape them, and they will reset. Prolonged sunlight exposure may cause yellowing, especially if the item is frequently near smoking.
  • Avoid harsh chemicals and cleaning products, as these may react with your items and cause deterioration.
  • For boards and platters, do not cut or chop directly on the resin coating. Remember to oil your board periodically. The resin used is food safe as a coating but not for cutting or food preparation.

• Perfectly Imperfect •

All items are hand-finished, and resin is an unpredictable material that may contain slight imperfections, such as air bubbles. Please take care of your items. I enjoy the creative process and hope you appreciate the time and effort put into each piece.

Items listed as ‘seconds’ or ‘B grade’ will be offered at a special price and will have specific details in the listing.

• Colour Disclaimer •

The actual product colour may vary from the images shown. Every monitor or mobile display has different capabilities to display colours, and every individual may perceive these colours differently. Additionally, lighting conditions at the time the photo was taken can also affect the colour.

• Earring Hardware •

Some of our earring findings are made from stainless steel or nickel-free iron. Stud backs are stainless steel. Necklaces are stainless steel. If you would like the earring findings to be changed, please leave a note on your order, and we will accommodate the request.

Note: It is not possible to change stud backs.